Visual diagrams are powerful tools to align staff, improve processes and identify critical issues.
There are 2 key visualisations your business should have but they are important for every key process.

Visuals

Accountability Org Chart

The traditional Org Chart defines People by their titles and reporting lines.

An Accountability Chart:

  • Initially ignores people to focus on what functional needs your business has for success

  • Starts with major business functions (Sales, Operations, Finance)

  • Defines top 5-7 accountabilities for each position

  • Finishes with people (who can have multiple roles)

The chart identifies gaps and ambiguities and provides the best starting point for getting more productivity from your people and teams.

Customer Journey

Mapping your Customer Journey enables you to deliver consistent and better customer experiences. It can visually map the following as a customer moves from first contact to offboarding/referring:

  • Stages

  • Key Activities

  • Touchpoints

  • Emotions

  • Questions

  • Opportunities

  • Systems